At Initium Learning, we prioritize the privacy and security of our users. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with our website, enroll in courses, or participate in our marketing campaigns.
- Information We Collect
We collect personal information such as your name, email address, phone number, and payment details when you register for our courses or interact with our site. We may also collect information through cookies and analytics tools to improve our website and marketing efforts.
- Use of Information
- Course Enrollment:We use your information to process course registrations, provide access to learning materials, and support your learning experience.
- Marketing:We may use your contact information to send you promotional offers, updates on new courses, and other relevant communications. You can opt out of these communications at any time by clicking the unsubscribe link in the email.
- Analytics and Personalization:We may analyze your usage data to improve our services and offer personalized recommendations.
- How long do we keep your information? : We will retain your personal data only as long as is necessary for the purposes set out in this Policy, or as is required by applicable law, and then we will delete it.
- Data Security
We implement a variety of security measures to protect your personal information. Access to your data is restricted to authorized personnel only, and we use encrypted payment gateways to process transactions securely.
- Sharing of Information
We do not sell or trade your personal information. However, we may share your data with trusted third-party service providers, such as payment processors, who assist us in delivering our services. These parties are bound by confidentiality agreements and are prohibited from using your information for any other purpose.
- Your Rights
You have the right to access, correct, or request the deletion of your personal data. If you wish to exercise any of these rights, please contact us at info@initiumlearning.com.
- Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this page regularly for the latest information.
Cookie Consent
In most cases we will need your consent in order to use cookies on the Site. Exceptions to this apply such as where the cookie is essential in order for us to provide you with a service you have requested (e.g. to enable you to put items in your shopping basket and use our check-out process. If you visit our Site when your browser is set to accept cookies, we will interpret this as an indication that you consent to our use of cookies and other similar technologies as described in this policy. If you change your mind in the future about letting us use cookies, you can modify the settings of your browser to reject cookies or disable cookies completely. If you do not want to accept cookies, you can change your browser settings so that cookies are not accepted. If you do this, please be aware that you may lose some of the functionality of this Site.
Marketing Communications
If you have given permission, we may contact you by about any of the following:
- Our awards programs;
- Chapter leader updates;
- Communities of practice;
- Credentialed coach finder;
- Prospective client RFPs distributed via the credentialed coach finder;
- Updates on our credentialing program, as well as updates specific to your credentialing status;
- The International Coach Federation Foundation;
- Member updates (only for registered members);
- Membership renewal reminders (only for registered members);
- Invitations to webinars and teleconferences designed to enhance your membership experience (only for registered members);
- Invitations to participate in our initiated and/or supported research;
- Information about our industry research; and/or,
- Events
- Partner Updates
- Ethical Conduct Review process
Refund Policy
Initium Learning is committed to providing high-quality educational services. However, we understand that there may be instances where a refund is requested. Below are the terms governing refunds for our courses and services:
- Eligibility for Refunds
- Instructor-Led Training (ILT):Refunds will be granted if a cancellation request is made at least 7 days before the start of the course. No refunds will be issued once the course has commenced or after accessing the course materials.
- Self-Paced Courses:Due to the digital nature of these courses, we do not offer refunds once the material has been accessed or downloaded. However, if you face any issues with accessing the course, our team will assist you in resolving the problem.
- Refund Process
Refund requests must be made by emailing us at info@initiumlearning.com with your enrolment details. Approved refunds will be processed within 10-15 business days through the original payment method.
- Non-Refundable Items
- Registration fees, taxes, and transaction charges are non-refundable.
- Refunds will not be issued for promotional courses or courses purchased with a discount.
- Exceptions
In cases of technical errors or duplicate payments, a full refund will be provided, regardless of the above policy.
Return Policy
Since our offerings consist of digital products and services, returns are not applicable. All content, once accessed or downloaded, is considered consumed. However, if you encounter technical issues or challenges accessing your content, please contact our support team, and we will ensure you receive the necessary assistance.
Cancellation Policy
We understand that plans can change, and you may need to cancel your enrollment. Our cancellation policy is designed to be fair while considering the effort and resources invested in course preparation.
- Course Cancellations
- Instructor-Led Training (ILT):Cancellations made at least 7 days prior to the start of the course are eligible for a full refund, minus any administrative fees. Cancellations made less than 7 days before the course start date will not be refunded.
- Self-Paced Courses:Cancellations for self-paced courses are only applicable before accessing any course materials. Once accessed, cancellations are not permitted.
- How to Cancel
To cancel your enrollment, please send an email to info@initiumlearning.com with your course details. We will review your request and confirm the cancellation via email.
Dispute Resolution Policy
At Initium Learning, we strive to resolve any concerns or disputes amicably and efficiently. If you are dissatisfied with any aspect of our services, we encourage you to contact our support team to address your concerns.
- Process for Raising a Dispute
- To initiate a dispute, please email info@initiumlearning.com with details of the issue and any relevant supporting information.
- We will acknowledge receipt of your dispute within 2 business days and aim to resolve the issue within 7 business days.
- Escalation
If your dispute cannot be resolved through regular channels, it will be escalated to our management team. In cases where a mutual resolution cannot be achieved, the matter may be submitted to arbitration as per applicable laws.
- Governing Law
All disputes will be governed by and construed in accordance with the laws of India.
General Terms & Conditions
These Terms & Conditions govern your use of the Initium Learning website, services, and course materials.
- Acceptance of Terms
By accessing and using our services, you agree to comply with these Terms & Conditions. If you do not agree with any part of these terms, you may not use our services.
- Course Access
- Access to self-paced courses is granted immediately upon successful payment.
- Instructor-Led Training courses are accessible on the scheduled date, and we reserve the right to reschedule or cancel any course with prior notice.
- Use of Content
All content provided in our courses, including videos, documents, and other resources, is for your personal use only. You may not redistribute, share, or resell any of our materials without written consent.
- Limitation of Liability
Initium Learning shall not be held liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our services.
- Modifications
We reserve the right to modify or update these Terms & Conditions at any time. Continued use of our services constitutes acceptance of the modified terms.
Introduction
Welcome to InitiumLearning.com (“we,” “our,” “us”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website and use our IT training services.
Information We Collect
We collect the following types of information:
- Personal Information: When you register for our courses, contact us, or subscribe to our newsletter, we may collect personal details such as your name, email address, phone number, and billing information.
- Usage Data: We collect information on how you interact with our website, including IP addresses, browser type, pages visited, and the date and time of your visit.
- Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience on our website. You can control the use of cookies through your browser settings.
2. How We Use Your Information
We use your information for the following purposes:
- To Provide and Improve Our Services: To process your registrations, manage your account, and deliver our training programs.
- Communication: To send you updates, newsletters, and promotional materials. You can opt-out of these communications at any time.
- Customer Support: To respond to your inquiries and provide customer support.
- Analytics: To analyze how our website is used and to improve our offerings.
3. How We Share Your Information
We do not sell or rent your personal information to third parties. We may share your information with:
- Service Providers: Third-party service providers who perform services on our behalf, such as payment processing and email delivery.
- Legal Requirements: If required by law or in response to a legal process, we may disclose your information to law enforcement or other governmental authorities.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no data transmission over the internet or storage system can be guaranteed to be 100% secure.
5. Your Rights
You have the right to:
- Access: Request access to the personal information we hold about you.
- Correction: Request corrections to any inaccurate or incomplete personal information.
- Deletion: Request the deletion of your personal information, subject to certain legal obligations.
- Opt-Out: Opt-out of receiving marketing communications from us.
6. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of these websites.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Initium Learning Email: info@initiumlearning.com Address: Shivaji Nagar, Pune.
